# Network Troubleshooting

> On-site network troubleshooting for data centers and facilities in Michigan — connectivity, port, switch, and cabling issues diagnosed and resolved in person.

Some network problems can only be solved by a pair of hands on site.

When a connectivity issue can't be resolved remotely — a bad port, a mismatched VLAN, a cable that tests fine on paper but not in practice — we come on site, work the problem physically, and stay on it until it's resolved or clearly escalated.

## When you need this

- Remote diagnostics have ruled out the obvious and something physical needs to be checked.
- A connectivity issue is intermittent and needs eyes on site to catch it happening.
- You suspect a cabling or physical-layer issue but don't have local staff to confirm it.
- A new deployment isn't passing traffic as expected and needs live, on-site debugging.

## What's included

### Physical-layer diagnostics

Cable testing, port-by-port checks, and connector inspection to rule out (or confirm) physical-layer causes.

### Switch & port-level troubleshooting

VLAN, trunking, and port configuration checks on managed switches, working live with your network team.

### Live collaboration with your NOC

Working on a call or video connection with your remote engineers while physically testing and adjusting on site.

### Wireless troubleshooting

Signal, interference, and configuration diagnostics for Wi-Fi and point-to-point wireless links.

### Documentation of root cause

A written summary of what was found and fixed, not just a verbal 'it's working now.'

### Escalation path

If the issue is beyond on-site scope, we document findings clearly enough to hand off to your engineering team or a specialist.

## How it works

1. **Describe the issue** — Tell us what's failing, what's already been ruled out remotely, and any error patterns you've observed.
2. **On-site diagnosis** — A technician works the problem physically — testing cabling, checking ports, and collaborating live with your remote team if needed.
3. **Resolve or escalate** — Issues within scope are resolved on the visit; anything beyond that is documented clearly for the next step.
4. **Written summary** — You receive a clear record of what was tested, what was found, and what was done about it.

## Who this is for

- Data center tenants with a connectivity issue remote diagnostics couldn't resolve
- Colocation operators needing a local technician for physical-layer troubleshooting
- Technology vendors debugging a fresh deployment on site
- Anyone whose network problem stopped being solvable from a laptop somewhere else

## Available in

- [Detroit](https://fieldbenchtech.com/locations/detroit/)
- [Lansing](https://fieldbenchtech.com/locations/lansing/)

## Frequently asked questions

### Do I need to already know what's wrong before calling you?

No — tell us what symptoms you're seeing and what's already been checked remotely, and we'll take it from there on site. If you do have a specific hypothesis, that helps us prepare, but it's not required.

### Can you work live with our remote network engineer?

Yes — this is the most common way troubleshooting visits work. Your engineer stays on a call or video connection, directs testing, and we execute physically on their behalf.

### What if the issue turns out to be bigger than expected?

We'll tell you as soon as it's clear the scope has changed, rather than quietly running the clock. If it needs to escalate to a specialist or a bigger project, you'll know before we keep going.

## Contact

- Request service: https://fieldbenchtech.com/request-service/
- Email: drew@fieldbenchtech.com
- Phone: (734) 489-1592
- Location: Ann Arbor, MI